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Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.
If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

If you are unsure, please return to our Contact Center and select again.

Alternatively, contact us by telephone on: +352 35 09 09

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(eg: +1 800 225 5345 for US)

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If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
Customer Service +352 35 09 09
eCommerce +352 35 09 09 433
Service desk eCom +352 35 09 09 433

DHL Express Luxembourg S.A.
11A, Rue Edmond Reuter
L-5326 Contern

Autorisation d’établissement: 00108971
ID Requirements for collecting your DHL parcel
To collect a parcel from a DHL Service Point, proof of identity is required.

If you are collecting in person, you must bring 2 forms of ID.
  1. Photo ID e.g. driving licence or passport
  2. Proof of name and address e.g. recent utility bill or bank statement

If someone is collecting on your behalf, they will need 3 forms of ID.
  1. A letter from the original recipient of the parcel containing the following information:
    - Waybill Number
    - Date the DHL courier attempted delivery and left a card
    - Full address of recipient
    - Recipient's signature
    - Copy of recipient's photo ID (e.g. driving licence or passport)
  2. Photo ID e.g. driving licence or passport
  3. Proof of name and address e.g. recent utility bill or bank statement
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