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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Erik Hermans and Séverine Watrin want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Erik Hermans and Séverine Watrin would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, Erik Hermans or Séverine Watrin and let them know what you think. Please include your telephone number if you would like us to call you back!

Erik Hermans
Managing Director

“At DHL Express, we know that your customer is important. That’s why we live every day our passion to you through service excellence. Our philosophy joins what Aristotle once said: “ excellence is not an act but a habit”

Email Erik Hermans

Séverine Watrin
Customer Service & Marketing Manager


“Because the satisfaction of our customers is central at DHL Express Luxemburg, we are impatiently waiting for your feedback, whether good or bringing us to challenge our teams.
We will put our passion and our expertise to your service and be assure that we will bring you a quick answer and a service of excellence.”

Email Séverine Watrin
Erik Hermans and Séverine Watrin will ensure that your complaints are dealt with immediately and you’ll shortly receive a response. Should you need immediate assistance, you can contact our customer service by dialing +352 35 09 09, Monday to Friday, between 8:00 and 19:00.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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